General Questions
Do you offer group/team discounts?
Yes. Please visit our Group Sales page to tell us about your group and our group sales team will reach out to discuss options.
How and when will I receive my contact hours / CE certificate?
Contact hours/CE certificates are issued once you complete all required components of the course (online modules, live/in-person sessions, and any required exam). Most are available in your account, or emailed, shortly after you complete every requirement - see this program's own CNE tab for its specific issuer and process.
What is your refund/transfer/cancellation policy?
See this program's Disclaimers tab for the full refund, transfer, and cancellation policy that applies to this course.
How long do I have access to the online portion of my course, and can it be extended?
Access windows vary by program - see this program's Duration tab for the exact access period. Extensions are not guaranteed and may require an additional license fee; email support@HCTAUSA.org to ask about your specific situation. (In-person-only programs have no online access window.)
How do I log in to access my course materials after registering?
Log in to your account on our website (HealthCareTrainingAcademy.org). Any online modules, live-session links, or other materials for your program will be available under "My Account."
What if I have a technical problem accessing my course materials or online portal?
Email support@HCTAUSA.org as soon as possible describing the issue. If your program includes a live virtual session, see that program's own FAQ or Topics tab for its specific platform and support details.
I don't see my question here. Who can I contact?
Email support@HCTAUSA.org and our office will get back to you.