Below is a list of Frequently Asked Questions (FAQs). Our contact information is located at the bottom of our webpage, i.e., phone, text, email. Please select the contact method that best suits you. Office hours are also noted.
Q: How can I register my school district nurses for this course?
A: Yes, absolutely. To obtain licenses for your team, please click this link to complete a "group sales" request, and we will email you a quote for your group for approval by your organization.
Q: I was not able to complete the course before it expired; can you extend my access?
A: Our learning management system (LMS) is licensed from our vendor, and they do not permit us to extend access to your account without an additional registration and payment.
Q: Are the faculty who teach this program nurses?
A: Yes, the faculty teaching this course are nurses and experts in pediatric care. Most currently work "at the bedside" or "in the clinic" with pediatric patients and deliver care on a daily basis.
Q: Will I be able to access this course from more than one computer?
A: You will only be able to access this program from one computer at a time. If you log in from another device without first logging out of the previous device, you risk losing access to your account.
Q: How do I log in to take this course?
A: Visit our homepage, click "My Account," and enter your username (email address) and password to log in. Our system will email you a security code to enter for access to the course. This security code will be sent to the same email you use as your login (ensure to check your junk/spam folder). Please ensure you have access to your work emails if taking the course from a non-work location.
Q: I have completed my online course and I am looking for my certificate; how can I obtain it?
A: Upon completing the course and its evaluation, your certificate will be emailed to you. To access your certificate history, log in (as outlined above) and search your course history for your certificate.
Q: How often is this course updated?
A: Unless an immediate update is required, this course undergoes updates approximately every 2–3 years. This course was last updated in 2024.
Q: Does this course cover CPR/BLS/AED?
A: No, but it does cover concepts relevant to resuscitation events. Additionally, school nurses are typically required to obtain BLS/CPR certification every 2 years, in accordance with employer policies.
Q: How long after I register for this course will I have access?
A: If registering through our website, you will have access immediately after registration. Note: During registration, you can select a future start date for the course if you are not ready to begin immediately.
Q: How was this course developed?
A: This program was developed through extensive input from our program attendees via our LMS chat forums, discussion boards, submitted documents, and feedback from workshop participants. We also cite the work of many sources in the course's development.
Q: Can I download the course materials for offline access?
A: Some materials may be available for download, such as PDFs or documents. However, certain interactive activities and resources require online access. Our office is not able to provide support for downloading or printing course materials. Moreover, it should be noted that this content changes, and the online version of this course will have up-to-date information; therefore, we recommend that downloading course materials be avoided.
Q: Can I transfer my course registration to another person?
A: Your registration is tied to your account; therefore, course registrations are non-transferable.
Q: What are the system requirements to access this course?
A: You will need a stable internet connection and a modern browser (Chrome). The course is compatible with both desktop and mobile devices, but we recommend using a computer for the best experience. The content of the course is harder to read on a phone or small tablet device.
Q: Will I receive Continuing Education (CE) credits for completing this course?
A: Yes, upon completing the course, you will receive a certificate that can be used for Continuing Nursing Education (CNE) credits. Be sure to verify with your state or certifying body for eligibility.
Q: What happens if I experience technical issues during the course?
A: If you encounter any technical issues with our website, please contact us. Our contact information is located at the bottom of our webpage, i.e., phone, text, email. Please select the contact method that best suits you. Office hours are also noted. We will work to resolve the issue and ensure you can continue with your course.
Q: Is there a refund policy if I am unable to complete the course?
A: Once registered, all sales are final and the license to access the course is used. We are not able to provide any refunds once registered.
Q: Is there a time limit to complete the course?
A: Yes, this course allows 90 days for completion. Most complete this course in approximately 4 1/2 weeks. A typical strategy is to complete 3–4 modules per week; each module takes approximately 1.5–2 hours.
Q: Can I pause my course progress if I need to take a break?
A: Yes, you can log out and resume your progress later. However, remember you must complete the whole course within the 90-day period.
Q: What type of support is available while I am taking the course?
A: We offer technical support for our website. Our contact information is located at the bottom of our webpage, i.e., phone, text, email. Please select the contact method that best suits you. Office hours are also noted.
Q: Are group discounts available for this course?
A: Yes, we offer group discounts for organizations or schools enrolling multiple participants. Please click this link to complete a "group sales" request, and we will email you a quote for your group for approval by your organization.
Q: Do I need to attend this course live? Will I need a microphone and camera?
A: There are no live sessions for this course. It is conducted entirely asynchronously. To watch the video lectures, you will need working speakers (a microphone and camera are not required).
